Last updated: 29/01/2026
Upscale Installs (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
• Your name
• Email address
• Phone number
• Address or location details
• Information submitted through contact or quote forms
• Any other information you choose to provide
We may also collect non-personal information such as browser type, device information, and website usage data to help improve our website and services.
How We Use Your Information
We collect and use your personal information to:
• Respond to enquiries and quote requests
• Provide our installation services
• Communicate with you about your project
• Improve our website, services, and customer experience
• Meet legal or regulatory obligations
We will only use your information for the purpose it was collected or as otherwise permitted by law.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
Your information may be shared with trusted service providers or contractors only where necessary to deliver our services, and only where appropriate privacy safeguards are in place.
Storage and Security
We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure.
Personal information is stored securely and accessed only by authorised personnel where required for business purposes.
Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance your browsing experience and analyse website traffic.
You can choose to disable cookies through your browser settings; however, this may affect how the website functions.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or outdated.
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Upscale Installs
Email: info@upscaleinstalls.co.nz
Phone: (09) 392 – 2271